At Raja-Rani Coaching Pvt. Ltd., we strive to ensure customer satisfaction. This Cancellation/Refund Policy outlines the process for canceling orders and requesting refunds. Please review the terms carefully.
1. Order Cancellation
Physical Product Orders:
You may cancel an order for physical products before it has been shipped. To cancel, please contact our customer support team. Once the order has been shipped, cancellations will not be accepted.
2. Refund Eligibility
Refunds are only available under the following conditions:
Physical Products:
Refunds are available for defective or damaged products. If you receive a defective item, you may request a refund or replacement within 7 days of receiving the product.
To request a refund for physical products, the item must be unused, in its original packaging, and returned to us within 14 days of delivery.
3. Refund Process
Physical Products:
To request a refund for a product, contact customer support within 7 days of receiving the item. Upon receiving and inspecting the returned item, we will notify you of the approval or rejection of your refund.
Approved refunds will be processed within 7-10 business days, and the amount will be credited to the original method of payment.
4. Non-Refundable Items and Fees
Non-Refundable: Customized or personalized products, final sale items, and any digital content once accessed.
Any applicable transaction fees or payment gateway charges will be deducted from the refund amount.
5. How to Request a Cancellation or Refund
To cancel an order or request a refund, please contact our customer support team:
Raja-Rani Coaching Pvt. Ltd. reserves the right to modify this policy at any time. Changes will be posted on this page, and the updated policy will apply to all purchases made after the changes.
By purchasing from Raja-Rani Coaching Pvt. Ltd., you acknowledge that you have read and agree to this Cancellation/Refund Policy.
