Return & Refund Policy - Raja Rani Coaching

Cancellation/Refund Policy

At Raja-Rani Coaching Pvt. Ltd., we strive to ensure customer satisfaction. This Cancellation/Refund Policy outlines the process for canceling orders and requesting refunds. Please review the terms carefully.

1. Order Cancellation

  • Course and Workshop Registrations:
    • You may cancel your registration for any course or workshop up to 7 days before the start date. Cancellations within this timeframe are eligible for a full refund, minus any applicable fees.
    • Cancellations made less than 7 days before the start of the course or workshop are non-refundable.
  • Physical Product Orders:
    • You may cancel an order for physical products before it has been shipped. To cancel, please contact our customer support team. Once the order has been shipped, cancellations will not be accepted.

2. Refund Eligibility

Refunds are only available under the following conditions:

  • Courses/Workshops:
    • Refunds are available if a course or workshop is canceled within the eligible time period mentioned above.
    • No refunds will be issued after the course/workshop has begun.
    • Refund requests for digital or online course materials will not be accepted once the content has been accessed.
  • Physical Products:
    • Refunds are available for defective or damaged products. If you receive a defective item, you may request a refund or replacement within 7 days of receiving the product.
    • To request a refund for physical products, the item must be unused, in its original packaging, and returned to us within 14 days of delivery.

3. Refund Process

  • Courses/Workshops:
    • If you are eligible for a refund, please contact our customer support team to initiate the process.
    • Refunds will be processed within 7-10 business days after the cancellation request is approved.
  • Physical Products:
    • To request a refund for a product, contact customer support within 7 days of receiving the item. Upon receiving and inspecting the returned item, we will notify you of the approval or rejection of your refund.
    • Approved refunds will be processed within 7-10 business days, and the amount will be credited to the original method of payment.

4. Non-Refundable Items and Fees

  • Non-Refundable: Customized or personalized products, final sale items, and any digital content once accessed.
  • Any applicable transaction fees or payment gateway charges will be deducted from the refund amount.

5. How to Request a Cancellation or Refund

To cancel an order or request a refund, please contact our customer support team:

6. Changes to this Policy

Raja-Rani Coaching Pvt. Ltd. reserves the right to modify this policy at any time. Changes will be posted on this page, and the updated policy will apply to all purchases made after the changes.

By purchasing from Raja-Rani Coaching Pvt. Ltd., you acknowledge that you have read and agree to this Cancellation/Refund Policy.